We’re thrilled that you’ve chosen Waterworks! We work with regional centers all over because we believe everyone should have an opportunity to learn to swim. Getting started is easy!
Step 1: Create an account online
Go to https://www.waterworksswimonline.com/account/login to register. It’s quick, easy, and free! You’ll need to enter information about yourself and anyone who will be swimming. Please remember to add your student swimmer(s) to your account. Our LiveChat representatives will be happy to assist if you have any questions along the way. Do not create a schedule yet.
Step 2: Choose your lessons
Determine the Waterworks location you would like to attend, the type of lessons you’d like to take, and see what lesson package would fit within your approved budget. We have Private (1:1) or Semi-Private (2:1) lessons for children and Adult (1:1) lessons for anyone 13 years of age and older. Regional Center price sheets are available HERE. You may also reference the sheets sent to your coordinator.
Step 3: Send the information to your service coordinator
Once you’ve set up your account and chosen the location and lesson type you’d like, send all of that information to your Service Coordinator. When doing this, keep in mind how much money you are allocated and for what time frame so you can make the best decision for your family. *Please note: Waterworks will not reach out to your Service Coordinator or the Regional Center on your behalf.*
Step 4: Email your approval to Waterworks
Once your Service Coordinator lets you know that your request was approved, please have them email email@example.com with the following information: 1) the name of your Regional Center, 2) the name of your Financial Management Service (FMS), 3) the name and contact information for your Service Coordinator, 4) the name of the swimmer who will be taking the lessons, 5) the phone number associated with the account you set up in step 1, and 6) the type and number of lessons for which you were approved.
Step 5: Wait for an email from Waterworks
Once we get the approval finalized with your Service Coordinator, Waterworks will generate an invoice for your approved package of lessons to be purchased and we will email the invoice to you and your FMS. We will then apply the funds to your account. You will receive an email back from us once this process is complete. Please allow up to 2 weeks for this process.
Step 6: Set up your schedule
You can now log into your Waterworks account online at www.waterworksswim.com/account/login and schedule lessons for the swimmer! Just go to “Schedule Overview” then “Schedule a Class” to pick a day and time that works for your family. Again, our LiveChat representatives will be happy to assist if you have any questions along the way.
A: Although all regional centers are different, in general, a regional center is a nonprofit organization that provides services for individuals with developmental disabilities and their families. They provide funding for these individuals to use local services. You must contact your local regional center for more information or to see if your family member qualifies.
A: It’s easy! You just need to gather all of the pertinent information and send it directly to your Service Coordinator. You’ll need: 1) the Waterworks Aquatics location you want to attend, 2) the type of lessons you’d like to take, and 3) the cost of the lesson package you’d like to use. All of this information can be found here on our website.
A: You will receive an email from Waterworks once the funds have been placed on your account. This could take up to 2 weeks from the date you are approved for the funds. If it’s been more than 2 weeks since your Regional Center approved the funds, you can email firstname.lastname@example.org and provide the following information: 1) the name of your Regional Center, 2) the name and contact information for your Service Coordinator, 3) the name of the swimmer who will be taking the lessons 4) the phone number associated with your Waterworks account, and 5) the date that your Regional Center made the approval. With this information, we will be able to provide the most accurate update.
A: We’re so glad you’re enjoying your experience with us! If you would like to continue using Regional Center funds at Waterworks and have been approved to do so, please inform us at least 2 weeks prior to the end of your paid session with us. You can do this by emailing email@example.com and include: 1) the name of your Regional Center, 2) the name and contact information for your Service Coordinator, 3) the name of the swimmer who will be taking the lessons, 4) the phone number associated with the Waterworks account you set up, and 5) the type and number of lessons for which you were approved. *If you would like to adjust the swim package being purchased, please remember that you must get approval from your Service Coordinator for this adjustment prior to lessons being added to your account.
A: Yes! You can absolutely pay the difference for anything your Regional Center will not provide funds for. We believe that swimming is a year-round, life-long skill, and encourage you to continue with us in any capacity you’re able to!
A: No. Purchases made with funds from third-party purchase orders or payment authorizations are not eligible for discounts, coupons, or promotions unless specifically stated as exceptions.