FAQs Arcadia

What services do you provide?

A: We offer swimming lessons at all of our locations. Waterworks also offers a variety of other aquatics programs at select locations.  Some of these programs include swim teams, summer swim camps, birthday parties, lap swimming, aqua fitness classes, water therapy and more!  Please see our programs for more detailed information.

What makes your lesson program unique?

A: We utilize a specialized muscle memory teaching technique that is unique to Waterworks Aquatics. Our instructors will physically mimic the swimming strokes to ensure your child learns the correct technique right from the beginning. Students are encouraged to enjoy the water while they refine their swimming skills. We offer small class sizes and our lessons are fast paced as we realize that our students are here to learn. We guarantee that you and your swimmer will have a great experience with us, or we will refund your money on the first day.

When do your sessions start and how long do they last?

A: At Waterworks Aquatics, we do not have set sessions. Our lessons are incredibly flexible, meaning you start lessons when you are ready and continue until you are ready to stop. We can even get you started the same day that you register!

How long is each lesson?

A: Our private, semi-private and adult lessons are all 20 minutes long.  In our experience, 20-minute lessons work best for children. If lessons are longer than 20 minutes, we would run the risk of losing the child’s attention and not gaining the maximum benefit from each lesson. After you watch the first lesson, you will see that this length of time is right for your child. If you feel more time is needed, we can schedule two lessons in a row to give your child 40 minutes of lesson time.

How many times per week should my child attend lessons?

A:  The more classes your child can attend per week, the faster he or she will learn.  This is why we recommend at least 2 lessons per week.  During the time between classes a child can forget a lot of what they have learned, which is why we recommend multiple times per week. Children attending lessons twice or more per week will experience an exponential increase in their rate of progress. 

Can I switch my schedule at any time?

A: Our lesson packages are incredibly flexible. Meaning you can make changes to your schedule at any time! You are never committed to keep the same schedule and can change it whenever is needed for your convenience. The easiest way to do this is to go online to your Waterworks account to make changes to your schedule. 

What age can my child start swim lessons?

A: Your child can start lessons when they are 2.5 years of age or older. We offer private, semi-private and adult lessons out of LA Fitness and City Sports Club. 

How long will it take my child to learn to swim?

A: Every child is different and there are many factors that contribute to learning to swim.  Their beginning skill level, their age, the number of lessons per week, the type of lesson, and their past experiences will all play a part in how long it takes them to achieve their swimming goals.  For maximum learning in minimum time, we recommend enrolling your student in Private lessons multiple times per week.  The one on one attention and minimal downtime between classes will result in quicker skill development and progression.

What is your lesson cancellation guideline?

A: If you cancel your lesson at least 2 hours prior to your lesson time, you will be given a makeup lesson that can be scheduled any day and any time other than your regularly scheduled lesson time.

What is the temperature of your pool?

A: At Waterworks Swim School, the indoor pool is maintained at 84 degrees year round. If you wish, we sell wetsuit tops that your child can wear to ensure they remain comfortable in the lesson. 

My child is under 3 years of age or is not potty trained.  What should they wear?

A: For your safety and the safety of others we have a double diaper policy, which is required to follow. All children under 3 years of age and children 3 years or older who are not potty trained must wear one disposable swim diaper and one reusable swim diaper.  This is the best way to prevent any unexpected accidents from impacting our swim lessons. Disposable swim diapers (e.g. Splashers or Little Swimmers) can be purchased at select retailers or online. For your convenience, you can purchase a reusable swim diaper (e.g. I-Play or Finis) at a Waterworks Aquatics location. They are also available online. 

NOTE: If you attend a Waterworks Swim School location out of LA Fitness or City Sports Club we do not have the option to purchase reusable diapers. You will need to purchase them online or at a select retailer.

What should I bring to my first swim lesson?

A: You can bring your swim suit, towel, goggles, shampoo, conditioner, and a change of clothes. Waterworks provides showers that you will have the option to use after your lesson.

I’m an adult. Can you teach me how to swim?

A: Absolutely! At Waterworks, we consider adult lessons any person 13 years of age or older. We have a wealth of experience teaching adult students of varying ages and abilities. All of our adults have benefited greatly from our swim lessons no matter if they are learning how to swim or are looking to use swimming as a form of exercise.  It is never too late to learn such an invaluable skill as swimming! 

Do you offer trial lessons?

A: While we do not have trial lessons, we do offer a 100% satisfaction guarantee! We know you are going to love us and our swim lessons. However, if you are not satisfied after the first lesson, just let us know that same day and we will give you a full refund. There is no risk to you! 

Do you offer sibling discounts?

A:  You have the option to purchase a package of swim lessons, which offers discounted rates with the more lessons that you purchase. While we do not offer sibling discounts, if your children are taking the same lesson type, they are able to share the lesson package. Therefore, you could take advantage of the discounted rate by purchasing a larger lesson package. 

Do you offer refunds?

A: Waterworks Aquatics has a 100% satisfaction guarantee. If you are unsatisfied with your first lesson for any reason, you may request a full refund of your initial lesson package. Refunds will only be issued on the day of the first lesson of your very first lesson package.

Can I sign up in person?

A:  For our Waterworks Swim School locations out of LA Fitness and City Sports Clubs, you are unable to sign up in person as we do not have an office team member to assist you. However, you can register online or call one of our friendly Customer Experience Experts over the phone and they can get you set up with a schedule.

What is a makeup lesson?

A: A makeup lesson is awarded to your account for cancellations that are made at least 2 hours prior to the class start time.  It can be used any day or time outside of your regular class schedule.  We give makeup classes for cancellations so that you have the opportunity to take the class on another day instead of missing out on the lesson.

How do makeup lessons work?

A: A makeup can be used anytime outside of your regular lesson time as long as you have 1 paid, scheduled, future lesson on your account.  You can schedule makeup lessons 7 days in advance because, once it is scheduled, it cannot be cancelled. The shorter time frame to schedule lowers the chance that something will come up between the scheduled lesson time and the date of the makeup class. The majority of our cancellations occur 7 days or less leading up to the lesson, so it’s easier to find an available lesson time to make up with an instructor during this time.   

Can I drop off my child for their lesson and come back to pick them up later?

A: Safety is important to us at Waterworks Aquatics. You are solely responsible for the supervision of your child and their safety at all times. We ask that you remain present for the duration of the swim lesson. 

Can I use the fitness club and its workout amenities since I’m a customer of Waterworks Swim School?

A: Unfortunately, you are not able to use the fitness club. Waterworks Swim School is not in any way affiliated with LA Fitness nor City Sports Club.

If I’m an LA Fitness or City Sports club member, can I use the gym and its amenities when my child is in a swim lesson?

A: We ask that you supervise your child before, during and after their lesson. Safety is very important to us at Waterworks Swim School. The parent or legal guardian is solely responsible for the direct supervision of their children. 

Can we use the showers and/or the locker rooms to shower or change my child?

A: Locker rooms and showers are reserved for fitness club members only. For your convenience there is a shower located on the pool deck. We also provide pop up tents that act as changing areas at all of our Waterworks Swim School locations. If you are at a Waterworks Swim School location that does not have a shower on the pool deck, you have the option to use the showers in the locker rooms.

Am I allowed to watch my child’s lesson? Can I bring family with me to watch?

A: You and your family are welcome to watch your child’s lesson and we encourage it. We want you to share in the experience with your child as we know this is a wonderful and lasting memory!